Payment Policy

• • The Glasshouse offers 2 membership tiers:
    basic membership
    full membership
    The basic membership tier allows one access to 1 programme of your choice, and comes at SGD28 / month.
    The full membership tier allows one access to all 4 programmes within The Glasshouse, and comes at SGD32 / month.
    
  • The first billing occurs at the point of joining The Glasshouse, allowing you access to the content from the month of joining.
    
  • Billing for subsequent months will occur on the last day(s) of each month for access to the next month’s content.
  • All billings are carried out automatically, with no additional action required by members.
  • Additional offerings by The Glasshouse eg. journals / art kits can be redeemed with seeds.  You may redeem these offerings with seeds accumulated through your time with us in The Glasshouse.  Or you may choose to purchase additional seeds to redeem these offerings.
  • If you are a basic member of The Glasshouse, you may upgrade your membership at any point here.  An upgrade to the full membership tier will cost only an additional SGD 4 / month.  From the time of upgrade, you will have immediate access to all 4 programmes, allowing you and your family to join us altogether in The Glasshouse.
  • If you are a basic member of The Glasshouse, and would like to change the programme you are subscribed to, please write us at theglasshouse@chambermusicarts.com.sg so we can attend to your request.
  • If you are a full member of The Glasshouse, and would like to downgrade your membership to a basic one, please write us at theglasshouse@chambermusicarts.com.sg so we can attend to your request.

Termination Policy

• Members may terminate their membership at any point through the ‘Terminate’ option on their Membership page, with no penalty incurred.
• Content available to the member will remain accessible and available until the end of your billing cycle.
• Members who choose to reactivate their membership within 12 months of the date of termination can return to their original account.  Their original account will continue to hold content previously paid for.
  To reactivate your membership within 12 months of the date of termination, please write us at theglasshouse@chambermusicarts.com.sg.

Privacy

• All information collected and stored about you (information you provide to us, which includes: your name, email address, address or postal code, payment method(s), and mobile number) is only used to process your membership, your orders and your payments, and to communicate with you on these and other topics.
• We disclose your information for certain purposes and to our service providers, as described below:
• • Buncee: your basic information (your name and email address) will be used in the registration of your Buncee account as a ‘student’ in our Buncee class group(s) ie. sustained programme(s) of The Glasshouse

Beyond the above listed, your information will not be disclosed to any other third party external of Chamber Music and Arts Singapore Limited.

Security

We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification.  These measures are designed to provide a level of security appropriate to the risks of processing your personal information.